Frequently Asked Questions
Everything you need to know about your high-performance lighting gear.
What is the standard shipping time for IMALENT flashlights?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international shipping can take 7-15 business days depending on the destination.
Do IMALENT products come with a warranty?
Yes, all IMALENT flashlights are covered by a 5-year warranty against manufacturing defects. Rechargeable batteries and accessories are covered for a period of 12 months from the date of purchase.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I return my flashlight if I am not satisfied?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the product in its original packaging and condition for a full refund or exchange.
How do I know if my IMALENT flashlight is authentic?
Every genuine IMALENT product comes with a unique serial number on the body and a verification code on the packaging that can be authenticated on our official website.
Are the flashlights waterproof?
Most IMALENT models feature an IP68 rating, meaning they are dust-protected and can be submerged in water up to 2 meters for 30 minutes. Please check your specific model's manual for exact ratings.